SHIPPING & RETURNS 

SHIPPING WITHIN AUSTRALIA 

For shipping within Australia, Obtainable Store uses Australia Post (Auspost) which is a registered postal service within Australia. Additionally we also use 'Sendle' which is a courier service within Australia that's a direct subsidy of 'Couriers Please'.

Standard Shipping: 3-7 Days (WA up to 14 days).
Express Shipping: 1-3 Days

Please Note: Delivery timeframes are estimated and collected from Australia Post.
As we cannot guarantee the service of Australia Post being 100% accurate at all times.
Obtainable Store will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Please ensure that your allocated delivery address is attended and that there will be someone to sign for delivery.
All deliveries must be signed for unless otherwise stated.

For any other questions on shipping please email:
hello@obtainablestore.com

ORDER CONFIRMATION AND TRACKING

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please email us at hello@obtainablestore.com

You will receive a shipment confirmation email once your package has been dispatched.
You can track your parcel by the provided tracking number in the confirmation email.

PROCESSING TIMES

Purchases placed on a weekday will be processed within 24 hours (1 business day).
Purchases placed on weekends and public holidays will be processed within 24 hours of the next business day.

All orders will then be dispatched from Obtainable Store within 1-3 business days.

In the case of any delay to processing or dispatching times, you will be notified by email. 
Please ensure the postal address entered in the checkout is attended and checked.

There are no order cut off times, here at obtainable store all online orders are processed within 24 hours (1 business day).

SHIPPING RATES

Obtainable Store charges $9.99 AUD for standard shipping and $14.99 AUD for express shipping Australia wide across all of our products. Please note Obtainable Store offers free express shipping on all orders over $300+ AUD.

CHANGE OF ADDRESS & ORDER CANCELLATIONS

If you require an address amendment or order cancellation please email us immediately on hello@obtainablestore.com or call us on 0447947665. Customers have 24 hours to request either of these actions.

DAMAGED ITEMS

Obtainable Store will accept refunds and returns on any damaged items that have been shipped out.

CONTACT US INFORMATION: