FAQs

Thank you for visiting the Obtainable Store customer FAQs page. If your question is not listed here please feel free to email us at: hello@obtainablestore.com

GENERAL

Q: Are all your products authentic?
A: Yes all items come with a 100% authentic guarantee and have a temper proof Obtainable Store authenticity tag. Obtainable Store has extensive experience in legit checking Yeezys, Supreme, Air Jordans and many other streetwear brands via our 7-point authentication process to ensure that Obtainable Store only offers the real thing to it's customers and nothing else!

Q: Are items listed here brand new or pre-owned?
Obtainable Store only sells 100% new items. All items listed here are in pristine condition.

Q: How do I know what sizing to buy?
A: We suggest referring to the original manufacturer’s size guide for comprehensive sizing info which can be found on the footer. Or simply visit us instore to try before you buy! 

Q: Do you sell giftcards?
A: Yes we do! The gift of choice is one of the greatest gifts we recommend. Please ask one of our friendly staff about this.

SHIPPING & RETURNS

Q: How long does it take to ship?
A: Orders take 1 business day to ship. All stock listed online is in hand. 

Q: How can I track my order?
A: With every order you will receive a notification email when we ship out your order. In that email there will be a tracking link. 

Q: Where do you ship your products from?
A: All items you see online are available on hand and shipped from our warehouse or Chapel Street location.

Q: Do you ship internationally?
A: No

SIZING

Q: How do Yeezy's fit?

Yeezy sizing it is very different to other sneakers. We generally say to go 0.5 size up as it's a very narrow and flat shoe. However this may vary depending on the person whether they like a tighter/looser fit or if they have a narrow/wide foot, as well as the model of Yeezy you're wishing to purchase. Our best recommendation is that you come instore and try a pair on yourself so you can get the perfect size.